Two products. One front office.

The operating system for your front desk.

Your phone is where patients are won and lost. Pulse Analytics recognizes every caller the instant they ring — and answers with an AI receptionist when no one can. Never miss a patient call again.

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No missed calls HIPAA-minded by design Live in days, not months

Sarah Whitman

+1 (415) 555-0148

Live

StatusActive patient

ProviderDr. A. Patel

Next visitJun 18 · Cleaning

InsuranceDelta Dental PPO

Balance$148.00

Appointment booked

by AI · 2:14 AM

Caller recognized

in 1.4 seconds

NATIVE TO THE STACK YOUR PRACTICE ALREADY RUNS

GoTo Connect Dentrix Ascend Vapi Supabase Gmail API Twilio ElevenLabs GoTo Connect Dentrix Ascend Vapi Supabase Gmail API Twilio ElevenLabs

The hidden leak

Your phone is quietly leaking patients

The phone is still where most appointments start — and where practices lose the most money. During the rush, staff scramble while a caller waits to be recognized. After hours, calls ring out and walk to the practice next door.

1 in 3

Calls go unanswered

Overflow, lunch breaks, and after-hours leave a large share of inbound calls hitting voicemail — and most callers never try again.

~30s

Wasted per call

"Can I get your name and date of birth?" Every call starts with a scramble through practice software before staff even know who's calling.

From a missed booking

A missed or fumbled call is a chair that stays empty. The lead is gone, the revenue with it, and you never even see it happen.

The platform

One platform for every call — on the clock and off

Pulse Analytics sits between your phone system and your practice software and covers the entire life of an inbound call. One login, one dashboard, one secure backbone — instead of stitching a screen-pop plugin to a separate answering service.

When staff are at the desk

Callers are instantly recognized

Screen Pop pops the matching patient's live chart onto the receptionist's screen before the second ring — so your team greets patients by name and handles calls faster and warmer.

Live patient chart from Dentrix Ascend
Name, provider, next visit, balance & insurance
Delivered to a Chrome extension & desktop pop

Explore Screen Pop

When the desk is busy or closed

An AI receptionist answers & books

Night Watcher answers in a natural voice, captures the caller's details, books the appointment, emails the owner, and logs the full transcript — turning the after-hours phone into a booking engine.

Real inbound number, human-like AI voice
Captures & confirms every caller detail
Instant email + realtime dashboard entry

Explore Night Watcher

The products

Two purpose-built products, one secure backbone

Use them together for full call coverage, or start with the one that hurts most today.

Screen Pop

Know the patient before you say hello

The moment a call hits your GoTo Connect line, Screen Pop matches the number against Dentrix Ascend and pops the patient's full chart — demographics, provider, visits, insurance, and balance.

Rich patient card with named carriers & aging balance
Chrome / Edge extension with desktop notifications
Admin dashboard, phone routes & call analytics

See Screen Pop

Marcus Lee

+1 (628) 555-0112

Live

Patient statusActive

DOB04 / 12 / 1987

ProviderDr. R. Nguyen

Last visitDec 02, 2025

Next visitJun 18 · 60 min

InsuranceCigna Dental · Primary

Balance due$72.50

Night Watcher

An AI receptionist that never sleeps

When the desk is busy, on lunch, or closed, Night Watcher answers on a real phone number, books the appointment by voice, and drops the lead straight into your inbox and dashboard.

24/7 AI voice on a real inbound number
Transcript, recording, summary & sentiment per call
Idempotent booking, signed webhooks & analytics

See Night Watcher

Night Watcher

On call · 00:42

Thanks for calling Bright Smile Dental! I can book that for you — what's your name and date of birth?

Jordan Avery, March 3rd 1990.

Got it. You're all set for Thursday at 10 AM — someone will follow up to confirm. 👋

How it works

From ring to booked visit, automatically

Connect your phone system and practice software once. Pulse Analytics handles the rest of the call's life.

Connect once

Link GoTo Connect and Dentrix Ascend through guided OAuth, and provision a Night Watcher number. Per-tenant workers hot-reload the instant credentials change — no redeploys.

The phone rings

If staff are available, the patient's chart pops on screen in seconds. If not, the AI receptionist answers, captures the caller's details, and books the appointment.

Everything is logged

Owners get an instant email; calls, leads, transcripts, and KPIs stream to a realtime dashboard so you can see the revenue your phone line was quietly leaking.

Outcomes that compound

Built to turn rings into revenue

100%

Inbound call coverage, day & night

<2s

From ring to recognized patient

30s

Saved per call vs. manual lookup

24/7

After-hours bookings, captured

Figures are illustrative of typical front-office impact and depend on your call volume and configuration.

Why Pulse Analytics

Built for the front desk, not bolted on

Most tools solve half the call. Pulse Analytics is purpose-built for the front office of appointment-driven healthcare — native, secure, and real-time everywhere.

One vendor, one bill, one dashboard

Replace a screen-pop plugin and a separate answering service with a single platform that covers the whole call — staffed or not.

Native to your stack

Speaks GoTo Connect, Dentrix Ascend, Vapi, and Gmail out of the box. Connect once via OAuth; no middleware to babysit.

True multi-tenancy

One isolated worker per office and strict row-level security — never shared-tenant filtering.

Real-time everywhere

Pops, leads, transcripts, and KPIs update live over Supabase Realtime — no refresh, no redeploy.

Analytics that tie to revenue

Match rate, answer rate, durations, and daily trends connect call activity to booked chairs.

Integrations

Plug into the tools you already run

Connect once through guided OAuth. Workers hot-reload the instant credentials change — no redeploys, no downtime.

Request an integration

GoTo Connect

Telephony & call events

Dentrix Ascend

Live patient lookups

Vapi

AI voice assistant

ElevenLabs

Natural TTS voices

Supabase

Auth, data & realtime

Gmail API

Owner notifications

Twilio

Bring-your-own numbers

Chrome & Edge

Extension & desktop pop

Security & compliance

Built for patient data

Designed with healthcare privacy expectations in mind — least-privilege, encrypted, and isolated from the ground up.

AES-256-GCM encryption on every stored credential and OAuth token
Row-level security isolates every practice — one tenant can never see another's data
HMAC-SHA256 signature-verified webhooks, compared in constant time
Per-tenant secrets, role-gated access, and Postgres-backed rate limiting
Secrets never returned to clients — only a "set" boolean leaves the server

Request our security overview

Encrypted at rest

AES-256-GCM with per-value IV & auth tag

Tenant isolation

RLS on every row, per-office workers

Signed webhooks

Constant-time HMAC verification

Rate limited

Per tenant, IP & call — fails open

Social proof

Practices that stopped missing calls

Illustrative stories that reflect the front-office impact Pulse Analytics is built to deliver.

"The chart is on screen before I even say hello. We greet every patient by name and our call times dropped noticeably."

DM Dana MoralesOffice Manager, Bright Smile Dental

"We used to lose every after-hours call to voicemail. Now we wake up to booked appointments and a transcript of each one."

RP Dr. Raj PatelOwner, Lakeside Family Dental

"Running 12 locations, the single dashboard and strict per-office isolation sold us. One platform, every front desk."

CT Carla TranOperations Director, Meridian Dental Group

Pricing

Simple plans that scale with your practice

Per location, billed monthly. Mix and match products — or take the whole platform and save.

Screen Pop

Live caller recognition for a staffed front desk.

$149/ location / mo

14-day free trial · no card required

Unlimited incoming-call pops
Chrome / Edge extension & desktop alerts
Admin dashboard & call analytics
GoTo Connect + Dentrix Ascend

Start free trial

Questions, answered

Do I have to buy both products?

No. Screen Pop and Night Watcher each stand on their own — start with whichever pain is sharpest. They share one secure backbone and dashboard, so adding the second later is seamless.

What phone system and practice software do you support?

Screen Pop is built for GoTo Connect telephony and Dentrix Ascend practice management. Night Watcher provisions a number from Vapi's pool or connects your own via Twilio. More phone systems and PMS integrations are on the roadmap — tell us what you use.

How is patient data kept secure?

Every credential and OAuth token is encrypted with AES-256-GCM before it touches the database. Postgres row-level security isolates each practice, webhooks are HMAC-verified in constant time, and secrets are never returned to client apps. The architecture is built with HIPAA expectations and least-privilege access in mind.

How long does it take to get live?

Most practices are live within days. Connect your accounts through guided OAuth, provision a number, and you're recognizing callers and booking by voice — no lengthy integration project, no redeploys when settings change.

Does it work across multiple locations?

Yes. Pulse Analytics is genuinely multi-tenant: each office runs its own isolated worker, credentials, phone routes, and analytics, all managed centrally. Row-level security guarantees one location can never see another's data.

See it on your own numbers

Never miss a patient call again

Book a 15-minute demo and watch a live screen pop and a real AI booking call run on your practice's own scenario.

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